Support

We usually reply within 1–2 business days.

Email [email protected]. Include your @handle, your device (iPhone / Android / web), the app version and what happened. Screenshots help.

I can't hear others or my microphone doesn't work

• Allow microphone access for Doki in your device settings.
• Check your phone's mute switch and volume.
• Leave the room and join again; if it persists, restart the app.
• On weak mobile data, voice can drop — try Wi-Fi.

How do I open a shop?

Go to doki.gg, choose your link, sign in and add your services. Your shop link works right away; we review new shops and take down ones that break the rules.

A customer paid but I can't deliver

Cancel their queue entry and refund them through the payment provider you used. Doki does not handle payments for creator services, so refunds happen between you and the customer.

I paid a creator and nothing happened

Contact the creator first, then your payment provider. If you think the shop is a scam, report it to us with the shop link and what happened; we may close the shop.

Report a user, shop or room

In the app, open the profile or room and tap Report. Or email us the @handle or link and a short description. We review every report.

Delete my account

In the app: Settings → Delete account. Or email us from the address tied to your account. What gets deleted is listed in the Privacy Policy.

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